“As the leader on issues like suicide prevention, Vibrant is surrounding us with the best education and emotional health resources possible.”
– Anne Meree Craig, Senior Global Partnerships Manager, Airbnb
In 2021, Airbnb created The Trust & Safety Advisory Coalition, a group of 22 respected organizations which advise Airbnb on the community policies that govern the platform, as well as products, Community Support workflows, educational resources for Hosts and guests, and employee training. Airbnb partnered with Vibrant to make their community and their platform a safe and reliable experience before, during and after a trip.
The mission of Airbnb is to create a world where everyone belongs everywhere. To do that, our guests, hosts and staff have to be seen and be heard in order to feel safe and well. Since the pandemic hit, mental health is on the tip of everyone’s tongue. There’s a greater understanding and appreciation for people’s emotional wellbeing. That gets at the heart of why we founded the Trust & Safety Advisory Coalition—to bring together experts like Vibrant on core trust and safety issues, helping us to learn and become more proactive. As the leader on issues like suicide prevention, Vibrant is surrounding us with the best education and emotional health resources possible. We are incredibly fortunate to tap their expertise and decades of experience. Their experts are evaluating our policies around suicide and self-harm, which, in turn, improves the experience Hosts and guests have with our products.
We have over two million stays a night in over 100,000 cities around the world. We call that an AirFamily – it takes a lot of people to make sure that each experience goes well, as the vast majority of our stays do. But if, for example, we have a case of self-harm in one of our stays, we need to consider the impact on both the guest and the Hosts. How can we both help them in that moment of crisis and in the immediate aftermath. Trust and safety is at the core of Airbnb’s future. People need to feel safe physically and psychologically. As a Coalition member, Vibrant reminds us how important it is for everyone to be seen, be heard and be well.